How to Download Gojek Merchant App and Grow Your Business
If you are a business owner who wants to reach more customers, increase your sales, and manage your operations with ease, you might want to consider downloading the Gojek Merchant App. This app is designed to help you join the Gojek platform, which is one of the largest and most popular online services in Southeast Asia. In this article, we will explain what the Gojek Merchant App is, how to download it, how to use it, and how to grow your business with it.
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What is Gojek Merchant App?
The Gojek Merchant App, also known as GoBiz, is an application that allows you to become a merchant partner of Gojek, a super app that offers various services such as food delivery, transportation, payment, logistics, and more. By becoming a Gojek merchant partner, you can access millions of potential customers who use the Gojek app every day. You can also enjoy the following benefits:
Benefits of using Gojek Merchant App
Reach more customers. You can spread the word about your business on an ever-growing app that has over 170 million users across Indonesia, Vietnam, Thailand, Singapore, and the Philippines. You can also attract e-wallet users who prefer cashless transactions.
Get easy delivery services. You can avail 24/7 delivery services for your customers with over 2 million driver partners who are ready to pick up and deliver your products. You don't have to worry about hiring or managing your own delivery staff.
Earn more money. You can increase your sales by creating or selecting GoFood and GoPay promos that can entice more customers to order from you. You can also monitor your daily transactions, receive sales reports, and track your earnings through the app.
Manage your business with ease. You can control your customer orders and payments from one integrated system. You can also manage your business profile, menu, photos, prices, inventory, and more through the app. You can also get customer feedback and ratings that can help you improve your service quality.
How to register as a Gojek merchant partner
If you are interested in becoming a Gojek merchant partner, here are the quick steps to follow:
Visit the and choose your country.
Select the service that suits your business type. You can choose from food delivery (GoFood), cashless payment (GoPay), or point of sale (GoKasir).
Fill out the registration form with your personal and business details.
Wait for the verification process from the Gojek team. They will contact you via email or phone call within 1-3 working days.
Once verified, you will receive an activation link via email or SMS. Click on the link and follow the instructions to activate your account.
Congratulations! You are now a Gojek merchant partner. You can now download the Gojek Merchant App and start using it.
How to download Gojek Merchant App
The Gojek Merchant App is available for both Android and iOS devices. Here's how to download it:
For Android users
Open the app on your device.
Search for "Gojek Merchant" or "GoBiz" in the search bar.
Select the app from the list of results and tap on "Install".
Wait for the app to download and install on your device.
Open the app and log in with your registered email and password.
For iOS users
Open the app on your device.
Search for "Gojek Merchant" or "GoBiz" in the search bar.
Select the app from the list of results and tap on "Get".
Enter your Apple ID and password if prompted.
Wait for the app to download and install on your device.
Open the app and log in with your registered email and password.
How to use Gojek Merchant App
Now that you have downloaded the Gojek Merchant App, you can start using it to manage your business. Here are some of the main features and functions of the app:
How to manage your business profile
Your business profile is what your customers see when they browse or search for your business on the Gojek app. It includes information such as your business name, logo, address, contact number, operating hours, delivery radius, and more. To manage your business profile, follow these steps:
Tap on the menu icon on the top left corner of the app.
Select "Profile" from the menu options.
Edit any information that you want to update or change. You can also upload or change your logo and cover photo.
Tap on "Save" to confirm your changes.
How to accept and manage orders
One of the main functions of the Gojek Merchant App is to help you accept and manage orders from your customers. You can view incoming orders, confirm or reject them, track their status, and communicate with your customers and drivers. To accept and manage orders, follow these steps:
Tap on the "Orders" tab on the bottom of the app.
You will see a list of incoming orders with their details such as order number, customer name, delivery address, order items, total amount, payment method, and driver name.
To accept an order, tap on "Accept". To reject an order, tap on "Reject". You can also add a reason for rejecting an order.
To view more details of an order, tap on it. You can see the estimated delivery time, customer's phone number, driver's phone number, and a map showing the delivery route.
To communicate with your customer or driver, tap on the phone icon next to their name. You can call or chat with them through the app.
To mark an order as ready for pickup, tap on "Ready". To mark an order as completed, tap on "Complete". You can also rate your driver after completing an order.
How to integrate GoPay into your business
GoPay is a digital wallet service that allows customers to pay for their orders using their Gojek account balance. By integrating GoPay into your business, you can offer a convenient and secure payment option for your customers. You can also enjoy lower transaction fees, faster settlement times, and easier reconciliation. To integrate GoPay into your business, follow these steps:
Tap on the menu icon on the top left corner of the app.
Select "Payment" from the menu options.
You will see a QR code that you can use to accept GoPay payments from your customers. You can also print or share this QR code with others.
To view your GoPay transactions, tap on "History". You can see a list of transactions with their details such as date, time, amount, status, and customer name.
To withdraw your GoPay balance to your bank account, tap on "Withdraw". You can choose from various withdrawal methods such as instant transfer, same-day transfer, or next-day transfer. You can also set up automatic withdrawals based on a schedule or a threshold amount.
How to access sales reports and analytics
The Gojek Merchant App also provides you with sales reports and analytics that can help you monitor your business performance and make data-driven decisions. You can access various metrics such as total sales, average order value, number of orders, number of customers, customer retention rate, and more. You can also filter the data by time period, service type, payment method, and more. To access sales reports and analytics, follow these steps:
How to download gojek merchant app on android
Download gojek merchant app for ios devices
Benefits of using gojek merchant app for your business
Gojek merchant app features and functions
Gojek merchant app review and ratings
How to register as a gojek merchant partner
How to manage your gojek merchant account
How to accept orders and payments with gojek merchant app
How to use gojek merchant app to create promos and discounts
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Tap on the menu icon on the top left corner of the app.
Select "Sales" from the menu options.
You will see a dashboard that shows your key sales metrics such as total sales, average order value, number of orders, and number of customers.
To view more details of each metric, tap on it. You can see a chart that shows the trend of the metric over time. You can also change the time period by tapping on the calendar icon.
To view more metrics, swipe left or right on the dashboard. You can see metrics such as customer retention rate, customer lifetime value, repeat purchase rate, and more.
To filter the data by service type, payment method, or other criteria, tap on the filter icon on the top right corner of the app. You can select or deselect the options that you want to include or exclude.
How to create and manage promotions
Another feature of the Gojek Merchant App is to help you create and manage promotions for your business. You can create or select from various types of promotions such as discounts, cashbacks, vouchers, free delivery, and more. You can also set the duration, budget, target audience, and terms and conditions of your promotions. To create and manage promotions, follow these steps:
Tap on the menu icon on the top left corner of the app.
Select "Promotions" from the menu options.
You will see a list of your current and past promotions with their details such as name, type, status, budget, and performance.
To create a new promotion, tap on the "+" icon on the bottom right corner of the app.
Select the service type that you want to create a promotion for. You can choose from GoFood or GoPay.
Select the promotion type that you want to create. You can choose from discounts, cashbacks, vouchers, free delivery, or custom promotions.
Fill out the details of your promotion such as name, description, image, duration, budget, target audience, and terms and conditions.
Tap on "Create" to submit your promotion for approval. You will receive a notification once your promotion is approved or rejected by the Gojek team.
To edit or delete an existing promotion, tap on it and select "Edit" or "Delete" from the options.
Tips and tricks to grow your business with Gojek Merchant App
Besides using the features and functions of the Gojek Merchant App, you can also apply some tips and tricks to grow your business with it. Here are some of them:
Optimize your menu and photos
Your menu and photos are what your customers see first when they browse or search for your business on the Gojek app. Therefore, you should make sure that they are attractive and appealing. Here are some tips to optimize your menu and photos:
Update your menu regularly. You should keep your menu updated with your latest products, prices, availability, and descriptions. You should also remove any products that are out of stock or discontinued.
Use high-quality photos. You should use clear and bright photos that showcase your products in their best light. You should also use consistent and professional backgrounds and angles for your photos.
Add variety to your menu. You should offer a variety of products that cater to different tastes and preferences of your customers. You should also include some signature or unique products that can differentiate you from your competitors.
Provide excellent customer service
Your customer service is what determines how satisfied and loyal your customers are with your business. Therefore, you should provide excellent customer service that can exceed their expectations. Here are some tips to provide excellent customer service:
Be responsive and polite. You should respond to your customer's orders, inquiries, feedbacks, and complaints in a timely and courteous manner. You should also use a friendly and professional tone when communicating with them through the app or phone.
Deliver quality products and services. You should ensure that your products are fresh, tasty, and well-packaged. You should also ensure that your services are fast, reliable, and accurate. You should also follow the health and safety protocols when preparing and delivering your products.
Offer incentives and rewards. You should show your appreciation and gratitude to your customers by offering them incentives and rewards such as discounts, vouchers, freebies, loyalty points, and more. You should also thank them for their orders, feedbacks, and referrals.
Leverage customer feedback and ratings
Your customer feedback and ratings are what reflect how happy and satisfied your customers are with your business. Therefore, you should leverage them to improve your business and attract more customers. Here are some tips to leverage customer feedback and ratings:
Encourage customer feedback and ratings. You should ask your customers to leave feedback and ratings for your business after completing their orders. You can do this by sending them a reminder or a thank you message through the app or SMS. You can also offer them incentives or rewards for leaving feedback and ratings.
Respond to customer feedback and ratings. You should acknowledge and appreciate your customer's feedback and ratings by replying to them through the app or SMS. You should also address any issues or concerns that they raise and apologize for any mistakes or inconveniences that you caused.
Use customer feedback and ratings to improve your business. You should analyze and evaluate your customer's feedback and ratings to identify your strengths and weaknesses. You should also use them to make changes or improvements to your products, services, prices, promotions, or operations.
Join Gojek campaigns and events
One of the advantages of being a Gojek merchant partner is that you can join Gojek campaigns and events that can help you boost your business. These campaigns and events are designed to increase your visibility, exposure, and sales on the Gojek platform. Here are some tips to join Gojek campaigns and events:
Stay updated on Gojek campaigns and events. You should regularly check the Gojek Merchant App or website for any announcements or notifications about upcoming or ongoing campaigns and events. You can also follow Gojek's social media accounts or subscribe to their newsletters for updates.
Select the campaigns and events that suit your business. You should choose the campaigns and events that match your business type, goals, budget, and capacity. You should also read the terms and conditions carefully before joining any campaign or event.
Prepare for the campaigns and events. You should plan ahead for the campaigns and events that you want to join. You should prepare your products, services, prices, promotions, staff, inventory, delivery, and more. You should also monitor your performance during the campaigns and events.
Conclusion
The Gojek Merchant App is a powerful tool that can help you grow your business with Gojek. It allows you to join the Gojek platform, manage your business operations, access sales reports and analytics, create and manage promotions, provide excellent customer service, leverage customer feedback and ratings, and join Gojek campaigns and events. To download the Gojek Merchant App, you just need to register as a Gojek merchant partner, download the app from the Google Play Store or the App Store, and log in with your registered email and password. To use the Gojek Merchant App, you just need to follow the simple steps and tips that we have shared in this article. We hope that this article has helped you learn how to download Gojek Merchant App and grow your business with it. If you have any questions or feedback, feel free to contact us through the app or our website. Thank you for choosing Gojek as your business partner.
FAQs
Here are some of the frequently asked questions about the Gojek Merchant App:
What are the requirements to become a Gojek merchant partner?
To become a Gojek merchant partner, you need to meet the following requirements:
You must have a valid business license or permit from your local authority.
You must have a bank account under your business name.
You must have a smartphone or tablet that can run the Gojek Merchant App.
You must agree to the terms and conditions of Gojek.
How much does it cost to join Gojek as a merchant partner?
Joining Gojek as a merchant partner is free of charge. However, you may need to pay some fees for using certain services or features of Gojek, such as delivery fees, transaction fees, withdrawal fees, or promotion fees. These fees may vary depending on your country, service type, payment method, or promotion type. You can check the details of these fees on the Gojek Merchant App or website.
How can I get help or support from Gojek?
If you need any help or support from Gojek, you can contact us through the following channels:
You can call our customer service hotline at 1500-505 (Indonesia), 1900-9217 (Vietnam), 02-026-7149 (Thailand), +65 3138 9166 (Singapore), or +63 2 8888 3388 (Philippines).
You can chat with our customer service agents through the Gojek Merchant App or website.
You can email us at merchantcare@go-jek.com (Indonesia), gobiz@go-jek.com (Vietnam), gobiz@go-jek.com (Thailand), gobiz@go-jek.com (Singapore), or gobiz@go-jek.com (Philippines).
You can visit our help center on the Gojek Merchant App or website for more information and FAQs.
How can I update my Gojek Merchant App?
To update your Gojek Merchant App, you need to follow these steps:
Open the Google Play Store or the App Store app on your device.
Search for "Gojek Merchant" or "GoBiz" in the search bar.
Select the app from the list of results and tap on "Update".
Wait for the app to download and install the latest version on your device.
Open the app and log in with your registered email and password.
How can I delete my Gojek Merchant account?
If you want to delete your Gojek Merchant account, you need to follow these steps:
Contact our customer service through any of the channels mentioned above and request for account deletion.
Provide your registered email, phone number, business name, and reason for deleting your account.
Wait for our confirmation and approval of your request.
Your account will be deleted within 24 hours after receiving our confirmation and approval.
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